jililive's commitment to responsible gaming
Entertainment stays enjoyable when you stay in control. jililive believes that safe and mindful gaming habits are the real key to lasting enjoyment.
Age limit and access
When opening an account at jililive, the member must confirm their age. If the platform is being accessed from a shared household, device locks and browser parental controls should be used to restrict access. Our team takes immediate action upon receiving any credible information about an underage member's account being active.
- Date of birth verification is mandatory at registration.
- Additional age verification documents may be requested for suspicious accounts.
- Gaming on behalf of a minor is strictly prohibited.
- Providing false age information may result in account closure along with forfeiture of deposited funds.
- Use a strong password to protect your account.
- Avoid accessing your account from unfamiliar devices.
- Do not share your login details with anyone.
- Keep your device away from younger family members.
Tools for setting your own limits
jililive provides several features to help members keep their gaming habits in check. These tools can be activated at any time directly from Account Settings or requested via 24/7 live chat.
Deposit limit
Set the maximum amount you want to deposit per day, week, or month in advance. Once this limit is reached, no further deposits will be possible.
Session time limit
Specify how long you want to play in one sitting. When the set time is up, you will automatically receive a warning or the session will end.
Self-exclusion
You can close your account for a set period or permanently. Once this step is active, all bonus-related communications will also stop.
Loss limit
Set in advance how much you are willing to lose in a day or a week. Once that limit is reached, no further bets can be placed.
Cooling-off period
Take a temporary break ranging from 24 hours to several weeks. During the break, the account cannot be accessed.
Contact us for support
To set any limit or close your account, let our team know via 24/7 live chat or email. Support is available in Bengali.
Send a limit request
Fill out this form — our team will process your request via 24/7 live chat.
Warning signs of a problem
When gaming shifts from entertainment to a problem, certain clear signs appear. If any of the following apply to you, take a break immediately and seek support.
Chasing lost money
The urge to keep betting repeatedly after a loss to recover what was lost is a major warning sign.
Hiding from family and friends
Lying to or concealing information from close ones about gaming is a sign of emotional dependence.
Feeling restless when not playing
Becoming irritable or uncomfortable when unable to play is a sign of dependency.
Taking money from essential expenses
Using money meant for rent, food, or family necessities on gaming is a sign of a serious problem.
Neglecting work or studies to think only about gaming, sleeping or eating less in order to play more, and being unable to stop even after running out of savings — all of these are signals to act quickly. More detailed questions and answers on responsible gaming can be found in the FAQ section of jililive.
How to get support
Asking for help is not a weakness — it takes courage. You or someone close to you can get support through any of the following channels.
jililive live chat
Our support team is available on live chat 24 hours a day, 7 days a week. You can speak in both Bengali and English. Immediate help is available for setting limits, closing an account, or any other assistance.
Email support
You can also reach us by email alongside live chat. Our email address is: [email protected] — all requests related to responsible gaming are processed on a priority basis.
Family and close ones
Speak openly with a trusted family member. If someone familiar understands the problem, dealing with the situation becomes much easier. Their support is the most effective social safeguard.
Professional counselling
Speak with a mental health specialist or addiction counsellor. Several mental health organisations in Bangladesh provide advice on gaming addiction — contact them through a doctor or your nearest hospital.
Colleagues and friends
A friend or trusted colleague can often see the situation more clearly from the outside. Sharing the problem with them means you will not feel alone and may receive practical support.
Information and our policies
Read our Privacy Policy to learn how jililive protects user data and about the platform's rules and guidelines. Transparency is our core principle.
jililive's position on responsible gaming
jililive is not just a gaming platform — it is a responsible service. We believe the long-term well-being and financial security of our members come first. That is why transparency and protection are at the core of every decision we make.
Visit the About Us page to learn more about our platform's core activities and policies — our working methods and standards are clearly described there.
- No account is active without 21+ age verification.
- Accounts are closed at any time upon the member's request.
- Technical controls are in place to prevent gaming limits from being exceeded.
- A Bengali-speaking team is available 24/7 for support.
- Once self-exclusion is active, marketing communications stop immediately.
- Users' financial information is protected via SSL encryption.
Some tips for healthy gaming
- Set your maximum budget before you start playing.
- See entertainment as entertainment — not as a source of income.
- Avoid playing when you are tired or under stress.
- Take regular breaks and give attention to other activities.
- Do not carry the results of a previous session into your next one.
- Always make spending time with family and friends the priority.
- Review your gaming habits every week.
Questions and answers on responsible gaming
Common questions from members about responsible gaming are answered here.