jililive Terms and Conditions

1.1 Acknowledgement and Acceptance

By accessing the jililive platform or completing account registration, you confirm that you have fully read, understood and accepted these terms and conditions. If you disagree with any term, please refrain from using the platform.

These terms and conditions may be revised from time to time. Reasonable efforts will be made to notify you of any changes. Continued use of the platform after a revision will be taken as acceptance of the updated terms.

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1.2 Applicable Law and Jurisdiction

These terms and conditions are drafted and interpreted in accordance with applicable legal principles. In the event of any dispute, both parties will first attempt to resolve the matter through mutual discussion.

2.1 Age Eligibility

Age will be verified based on the information provided at registration. If there is any reason to suspect that a member is under 21, the account will be temporarily suspended until verification is complete.

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2.2 Single Account Policy

Each person may operate only one account. If the same person or multiple members of the same household open separate accounts from the same device or IP address, this may be flagged as suspicious activity. In such cases, jililive reserves the right to investigate any of those accounts.

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2.3 Accuracy of Registration Information

You confirm that all information provided at registration is complete, accurate and up to date. If any falsification or inaccuracy is found in your name, date of birth, mobile number, email or financial details, jililive reserves the right to close the account without prior notice.

• To update your information, contact the support team directly.
• Identity verification is required to change your email or mobile number.
• The name on your financial transaction account must match your registered name.

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2.4 Account Security Responsibility

It is your responsibility to keep your account login credentials (username and password) fully confidential. Allowing third parties to use your account is prohibited. You are responsible for all activity carried out through your account.

3.1 Accepted Payment Methods

Accepted deposit methods on the jililive platform are: bKash, Nagad, Rocket and bank transfer (including Dutch-Bangla Bank, Islami Bank, BRAC Bank and other major commercial banks). Withdrawals may also be made through these same methods.

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3.2 Minimum Amounts

• Minimum deposit: ৳100 (via any method)
• Minimum withdrawal: ৳800 (via any method)

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3.3 Withdrawal Processing Time

Approved withdrawal requests are generally processed within 10 to 45 minutes. However, this time may be extended if identity verification, technical issues or further review is required.

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3.4 Third-Party Transactions

Depositing on behalf of another person or from a third-party account is strictly prohibited. The deposit source must be an account registered in your own name. jililive reserves the right to temporarily hold funds while reviewing suspicious transactions.

4.1 Welcome Bonus

The jililive welcome bonus is a 100% bonus on your first deposit, up to a maximum of ৳20,000. The bonus amount must be wagered 15 times before it becomes withdrawable.

Example: A deposit of ৳1,000 adds a ৳1,000 bonus, making the total balance ৳2,000. To withdraw the bonus funds, you must wager ৳1,000 × 15 = ৳15,000.

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4.2 General Bonus Terms

• Each bonus offer has its own wagering requirements and expiry period — please read the specific terms before accepting an offer.
• Multiple bonuses may be active at the same time, but the individual terms of each offer will apply separately.
• Bets placed with bonus funds may only count towards wagering requirements in designated games — see the details of the specific offer.
• If a withdrawal is requested before bonus terms are met, the bonus and any associated winnings may be cancelled.
• jililive reserves the right to modify or cancel any bonus offer.

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4.3 Abuse Prevention

If abuse of the bonus system, strategic betting or attempts to gain an advantage through multiple accounts are detected, the account will be investigated and appropriate action taken, including cancellation of bonuses and suspension of the account.

5.1 Fair Play Policy

All games on the jililive platform are conducted fairly and transparently. Using any software, bots or automated methods to manage bets or influence outcomes is strictly prohibited.

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5.2 Prohibited Activities

The following activities are strictly prohibited:

• Attempting to hack accounts or gain unauthorised access to another person's account
• Obtaining bonus or promotional benefits through fraudulent means
• Money laundering or conducting suspicious financial activity
• Deliberately exploiting vulnerabilities or bugs in the platform's systems
• Harassing or defrauding other members

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5.3 Policy on Technical Issues

If a technical fault or software error in any game produces an abnormal result, jililive reserves the right to void the bet or winnings in question. In such cases, an attempt will be made to return the original deposit.

6.1 Purpose of Data Collection

Your personal information collected at registration — name, date of birth, contact details and financial information — is used solely for account management, identity verification and processing financial transactions. Full details on how personal data is collected, stored and used can be found in our Privacy Policy.

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6.2 Sharing Data with Third Parties

Your personal information is not sold to third parties. However, limited information necessary for identity verification, fraud prevention and payment processing may be shared with trusted service providers.

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6.3 Cookies and Tracking

The jililive platform uses cookies to improve the user experience and ensure security. By accessing the platform, you consent to this cookie policy.

7.1 Limit-Setting Options

jililive believes gaming should be enjoyable — never a source of stress. The platform therefore offers deposit limits, bet limits and session time limits. Contact the support team to set these limits according to your needs.

Our Responsible Gaming Guidelines provide detailed information on self-control strategies, self-exclusion options and how to get support.

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7.2 Self-Exclusion Options

If a member feels that their gaming habit is getting out of control, they may request a temporary or permanent suspension of their account. This request can be made to the 24/7 support team and will be actioned promptly.

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7.3 Protection of Minors

jililive strictly ensures that no one under the age of 21 can use the platform. It is recommended that parental control software be used on your device to prevent minors from gaining access.

8.1 Grounds for Account Closure

jililive may temporarily or permanently close an account under any of the following circumstances:

• Violation of any provision of these terms and conditions
• Registration using false or falsified information
• Evidence of suspicious financial activity or fraud
• Attempting to harm the platform or other members
• By court order or at the request of a relevant authority

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8.2 Complaints Procedure

If you object to any decision, submit a complaint to the support team via 24/7 live chat or email. Our Frequently Asked Questions (FAQ) section may provide quick answers to common issues. Once a complaint is received, an investigation will be completed and a decision communicated within a reasonable time.

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8.3 Right of Final Decision

In any dispute regarding game results, technical issues or bonuses, the decision of jililive shall be considered final, unless clear evidence of a technical error is established.

9.1 Support Channels

The jililive customer support team is available 24 hours a day, 7 days a week in both Bangla and English. You may contact us via live chat or email. Email: [email protected]

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9.2 Response Times

Live chat generally provides the fastest response. Email enquiries are also answered within a reasonable time. If a complex matter requires investigation, you will be informed of this in advance.

10.1 Service Availability

The jililive platform aims to provide uninterrupted service, but temporary downtime may occur due to maintenance, technical upgrades or unforeseen circumstances. jililive is not responsible for any game or transaction failures during such periods.

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10.2 Third-Party Content

Games available on the platform are supplied by various independent software providers including Pragmatic Play, PG Soft, JILI, Evolution and Spribe. The technical characteristics and RTP of these games are determined by their respective developers.

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10.3 Right to Amend Terms

jililive reserves the right to partially or fully revise these terms and conditions at any time. Members will be notified of significant changes. The latest version published on the platform shall always be considered in effect.

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10.4 Severability

If any part of these terms and conditions becomes unenforceable for any reason, the remaining parts will continue in full force. To learn more about jililive, visit our About Us page.