jililive's Privacy Policy
Your personal information is a matter of trust to us. This policy explains in detail how jililive collects, uses, and keeps your information secure.
jililive places the highest priority on protecting its members' personal information. This privacy policy explains what information we collect when you use our platform, why we collect it, who it may be shared with, and what rights you have over your information. This policy is an integral part of our Terms and Conditions and, in the event of any conflict between the two, the Terms and Conditions will apply.
Scope of Data Collection
1.1 Information Collected at Registration
When you open an account at jililive, we collect the following information:
- Full name and date of birth (for age verification — 21+ is mandatory)
- Valid email address and mobile number
- Preferred username and password
- National ID or passport details (for identity verification purposes)
1.2 Financial Information
During deposits and withdrawals, we process relevant payment information. jililive currently handles transactions via bKash, Nagad, Rocket, and bank transfer. We do not directly store card numbers or account PINs — this information is held within the respective payment service's own encrypted systems.
1.3 Automatically Collected Information
When you use the platform, certain information is collected automatically:
- Device type, operating system, and browser version
- IP address and approximate location
- Browsing duration and page-visit patterns on the site
- Cookie and session data (see Section 7 for details)
Purpose of Data Use
2.1 Delivering Core Services
The primary use of collected information is to provide you with jililive's services — managing your account, processing transactions, ensuring game access, and handling customer support. Relevant account information is also used when providing assistance via 24/7 live chat and email.
2.2 Security and Fraud Prevention
We analyse transaction patterns and login activity to prevent unauthorised access, fraudulent transactions, and account theft. If suspicious activity is detected, we may take steps to secure the account and notify the relevant member.
2.3 Personalised Experience
Based on your gaming preferences and activity, we may create relevant bonus offers and game recommendations. However, this personalisation never involves selling your information to third parties.
2.4 Communication and Notifications
Important account notifications, transaction confirmations, and relevant promotional information may be sent via email or SMS. Members may unsubscribe from marketing messages at any time.
Data Sharing and Disclosure
3.1 Limits on Sharing Data with Third Parties
jililive never sells your personal information. Information may be shared with third parties only in the following limited circumstances:
- With relevant financial service providers for payment processing (e.g. bKash, Nagad)
- With contracted technology partners for platform operations
- With relevant authorities when required to meet legal obligations
- With verification agencies assisting in fraud investigations
Outside the cases listed above, no information is given to third parties without your consent.
3.2 Legal Disclosure
If information must be disclosed to comply with a court order, government investigation, or legal obligation, we will make reasonable efforts to notify the member in advance within the limits of the law. However, where there are legal restrictions, prior notification may not be possible.
Data Retention and Deletion
4.1 Retention Period
Information on active accounts is retained for as long as the account remains open. After an account is closed, certain information may be kept for a defined period for the following reasons:
- Financial records and transaction history — as required by regulatory requirements
- Information needed for dispute resolution
- Relevant log data for fraud prevention
4.2 Data Deletion Requests
If you wish to request deletion of your personal information, you may contact our support team by email. Information that is required to be retained to meet legal obligations may not be possible to delete — in such cases we will inform you in detail.
Data Protection Methods
5.1 Technical Security
The jililive platform uses SSL (Secure Sockets Layer) encryption, which keeps all data transfers between your browser and our servers secure. Stored information is held in encrypted databases and strict access control rules are followed.
5.2 Access Control
Only authorised staff may access your personal information, and only when required for their work. All staff are bound by confidentiality agreements and are trained in data protection.
5.3 Password Protection
Your password is stored in hashed form — no one at our end can ever see your password. Our support team will never ask you for your password or OTP. Any such request should be treated as an attempted fraud.
Member Rights and Controls
6.1 Right to Access Information
You may request a copy of your personal information held by us at any time. We will provide it within a reasonable time of receiving the request.
6.2 Right to Correct Information
If there is an error in your stored information, you may request a correction. Some information can be changed directly in your account settings; others are corrected through the support team after identity verification.
6.3 Right to Opt Out of Marketing
If you do not wish to receive promotional emails or messages, you may use the unsubscribe option at the bottom of any message, or let our support team know. Important account notifications cannot be turned off, as these are part of the service.
Cookies and Tracking Technology
7.1 What Cookies Are and Why They Are Used
Cookies are small text files stored on your device. jililive uses cookies for the following reasons:
- Keeping login sessions active and ensuring security
- Remembering your preferences and language selection
- Measuring and improving site performance
- Displaying relevant content and offers
7.2 Cookie Controls
Cookies can be disabled or deleted from your browser settings. However, disabling essential cookies may disrupt some platform functions — such as login sessions not being maintained.
Protection of Minors
8.1 Age Verification Requirement
jililive strictly prohibits anyone under the age of 21 from opening an account or using the service. Age is verified at registration and, if necessary, at any time thereafter. If someone registers using false information, the account will be suspended and transactions may be cancelled. To learn more about responsible gaming, please read our Responsible Gaming page.
8.2 Information for Parents
If you suspect that your minor child has accessed this platform in any way, please notify our support team immediately. We will investigate promptly and take the necessary steps.
Policy Changes and Notifications
9.1 Process for Changes
jililive reserves the right to update this privacy policy as needed. For significant changes, members will be notified directly by email or on the platform. Continuing to use the platform after a revised policy takes effect indicates that you have accepted the new policy.
9.2 Related Policies
This privacy policy is part of our overall policies. The About Us page has more information about a general description of jililive's services and our commitments. Please also read the Terms and Conditions page for the full terms.
Contact and Complaints
10.1 Privacy-Related Requests
For any questions, requests, or complaints regarding this policy or your personal information, please contact our support team. Our 24/7 live chat service provides assistance in both Bengali and English.
Contact us by email: [email protected]
10.2 Response Timeframe
For privacy-related requests, we aim to respond within a reasonable time. For complex requests such as data deletion or a full data export, processing begins after identity verification.
For general questions or service enquiries, visit our Frequently Asked Questions (FAQ) section — there you will find answers to common questions in one place.
Related Pages
Learn more about our policies and services